What to except when I arrive - Muscat Airport

Tourist Information desk

A Tourist Information desk is located at the baggage concourse of arrivals. Here travellers visiting Oman can seek information about all that Oman has to offer and can obtain free leaflets, brochures and maps about the Sultanate.

Baggage services

There are three baggage carousels in the baggage hall of the international arrivals terminal. Look up your flight on the screens in the baggage hall to identify which carousel your baggage will be on.
During busy times, for your convenience, baggage may be removed from the carousels and left in clearly marked zones between the carousels.
Oversized baggage may not be on the carousels and may be left in clearly marked areas by the end of the relevant carousel.
Please note that all hold and hand baggage may be subject to screening and X- ray by customs before departing the baggage claim area

Can I get help with my baggage?

Free trolleys for baggage are available in the baggage hall.
There is also a porter service available for people requiring assistance with their baggage. This services costs RO 1.500 and includes a porter, a trolley and assistance to get your baggage from the carousel, through customs and to your car or transport within the airport complex.

What happens if I lose my baggage?

Be sure to retain the baggage identification tags you received when you checked your baggage in at the start of your journey. These will enable your baggage to be tracked in the unlikely event that it is lost.
If your baggage does not appear on the carousel, visit the Oman Air Lost Baggage Counter in the baggage claim area. Every effort will be made to track and return your baggage as quickly as possible for minimum disruption to your journey. The Baggage Counter can arrange for your baggage to be forwarded on to you at your address in Oman.

What happens if my baggage is damaged?

If your baggage has been damaged during the flight, please report the damage to the relevant airline office in the terminal building.

Travelling with pets

Arrangements for traveling with pets should be made with the relevant airlines when booking your ticket.